Author: Jackie Grobstein
Ever have equipment crash and find yourself searching for the support contract — only to find that your support expired two months ago? Trusted Network Solutions’ clients don’t have this problem. We track support contracts for all of our clients. And we’ve done so since TNS started doing business in 2005. TNS support tracking saves customers money. We manage and communicate when support contracts must be renewed so costly reinstatement fees are avoided. In addition, customers can always contact us to request support contract numbers. We can provide them in minutes rather than wasting customer time searching through hundreds of emails. Support tracking is another step we’ve taken to ensure that we are indeed, a Value Added Reseller.