Author: Jackie Grobstein
If you are purchasing network products such as servers, firewalls, routers, SANs, switches, etc., you should consider adding a support contract.
1. Contracts offer flexible service levels.
Most companies offer a variety of support options so that you can tailor the support to your specific needs. A 24 x 7 support contract is important for mission-critical equipment, where “Next Day” support is an option for less essential equipment.
2. A service contract is cost effective.
By minimizing business disruption and risks, a contract will save you money. A contract allows time to budget replacement parts, rather than an unplanned expenditure. Save money by purchasing multi-year contracts.
3. A support contract has added benefits.
Support contracts extend beyond the basic warranty and give you access to software upgrades and additional professional services.
If you have any more questions concerning support contracts, contact Trusted Network Solutions. TNS partners with many vendors and we understand the various contracts and support levels. TNS will also track contract end dates to ensure you stay current, renew in a timely fashion, and avoid reinstatement fees. You may also be interested in reading, Support End Date Tracking.